Novara.ie are the Irish pioneers of providing high quality technical support to our shared web hosting clients over the internet. Time and time again in customer surveys customers rank our text chat support as the best in Ireland.

Why do we use online support as the main way to support clients?

We provide internet based services. If people are to have their problems diagnosed quickly and professionally they need to be online when contacting support. Thus it makes sense to provide support via an online method such as Text chat to save customers money and wasted time in telephone support queues.

The reasons people like our online support so much include:

1. Personal service: When accessing text chat our engineers have immediate access to any current or prior support requests associated with your domain name, no time wasted repeating yourself or explaining your issue.

2. Is hands free: Can type and continue working on difficult problems without the additional hassle of trying to juggle aphone/mobile phone.

3. No holding queue: You get straight through, no listening to canned music or robot voices.

4. Quality personnel: Unlike other hosting companies our staff manning text chat are qualified engineers in our offices on O'Connell Street,not call centre staff in unidentified locations.

5. Saves you money: No phone call charges!

6. Makes it easier when spelling usernames, it's easier to paste url’s and error messages.

Round the clock out of hours emergency telephone cover is provided by our on call engineers for our dedicated server clients.