Billing Help Questions

From Novara Support Knowledgebase

1. What do I get for my money?

2. Who gets the receipt of the domain order?

3. I appear to have been charged a number of times for the same domain?

4. What methods of payment can I use when registering a domain name?

1. What do I get for my money?

Our domain registration fee entitles you to the following:

1. The use of your domain name for one year.

2. Free domain parking

3. Free holding page

4. Free primary and secondary DNS

5. Free control panel and a free DNS manager.

6. Free web/URL forwarding.

2. Who gets the receipt of the domain order?

We send a copy of the invoice by email only to the email-address of the billing contact . We do not send invoices by post unless you select this option. Please note that there is an extra charge for this.

3. I appear to have been charged a number of times for the same domain?

Occasionally customers click the Submit button at the end of the order form more than once. As a result the credit card system bills their card each time the submit button is clicked. If you believe that this has happened please fax a copy of your credit card statement showing the relevant charges to us at 1890 923 105 and we will investigate the matter. If incorrectly billed we will issue a refund immediately. Please note that all charges for our services by they on Register.ie or Host.ie will appear on your credit card billing as Novara Technology Ltd.

4. What methods of payment can I use when registering a domain name?

Please click here for full details of our comprehensive range of payment options.